Brownsville Office:
Casa Poinciana
1950 Paredes Line Rd.
Brownsville, TX 78521
(956)542-2553
McAllen Office:
205 Pecan Boulevard
McAllen, TX 78501
(956) 618-2300
Matamoros Office
BMC y Fragoso, S.C.
Honduras 144, Col. Modelo
H. Matamoros, Tam. 87360,
Mexico
52-868-8-16-54-60 Voice
52-868-8-16-26-00 Fax
Reynosa Office
BMC y Fragoso, S.C.
Blvd. Los Leones #318
e/Rio Purificacion y Blvd.
La Selva
Col. los leones
Cd. Reynosa, Tam. 88550
Mexico
52-899-9-23-95-12 Voice
52-899-9-22-97-51 Fax
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Live Remote Assistance
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| Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support:
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| A member of our support team will talk with you first to determine the nature of the problem. |
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| You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
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How It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Click Here button. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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